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Troubleshooting Common Issues with Your Passport Ultra for Mac Tech Support Phone Number

Are you experiencing difficulties with your Western Digital My Passport Ultra external hard drive on your Mac? If so, this article will provide you with step-by-step instructions to troubleshoot common issues and get your drive back up and running smoothly.

First, let's start by erasing the drive using Disk Utility. This process can take several hours depending on the size of your drive. To begin, launch Disk Utility from your Utilities folder or use Spotlight search to find it. Once open, select your hard drive from the left side list and click on the Erase tab.

In the Erase window, select the format type as Mac OS Extended (Journaled) and check the box for Zero Data. Click OK to return to the Erase window and then click Apply to start the formatting process. Wait until the process has completed before moving on to the next step.

Next, we'll configure the partition scheme using Disk Utility. Select your hard drive from the left side list and click on the Options button. Set the partition scheme to GUID and then click OK. Under the Volume Scheme heading, set the number of partitions to one using the dropdown menu.

If you're experiencing issues with your drive's SMART status, it may indicate that the drive is failing or has failed. To check the SMART status, select your hard drive from the left side list and note the status in DU's status area. If the drive's SMART status does not say 'Verified,' it will need to be replaced.

It's also important to ensure that you've removed any WD software installed on your computer before attempting to troubleshoot issues with your My Passport Ultra. Completely repartitioning the drive and reformatting may also resolve any issues you're experiencing.

If none of these troubleshooting steps resolve the issue, it may be necessary to contact Western Digital's technical support for further assistance. The good news is that they offer a dedicated tech support phone number specifically for their My Passport Ultra products, so you can get help quickly and easily.

In summary, by following these step-by-step instructions, you should be able to troubleshoot common issues with your Western Digital My Passport Ultra external hard drive on your Mac. Remember to erase the drive using Disk Utility, configure the partition scheme, check the SMART status, remove any WD software, and completely repartition the drive and reformat as needed. If you're still experiencing issues, don't hesitate to contact Western Digital's tech support for further assistance.

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